on 24-08-2021 09:11 AM
Hi talktalk community!
Internet went off, been waiting 10 days but nothing has happened.
I've reported the fault on website and it finds a fault and says an or engineer will fix but no-one came. Then fault just disappeared after a few days. Redid the line test and back in same situation.
Can anyone from talktalk help,. Check the progress of this fault.
PS I have 2 children waiting not so patiently for an answer.
on 14-09-2021 08:35 AM
Thanks for confirming your details.
I have arranged an engineer visit for 16/09 PM (1pm - 6pm) to investigate the landline fault.
Please let us know how you get on following this visit.
on 13-09-2021 03:45 PM
I accept potential charges. Availability is Tuesday all day. Mon, Thurs and Fri after 1pm.
PS I'm confused now. I have fibre connection but landline number goes to someone else.
on 13-09-2021 03:13 PM
Thanks for the PM. To investigate further we'll need to arrange an engineer visit, to do this can you confirm:
I've also sent you a PM to confirm some other details
on 13-09-2021 12:33 PM
Apologies for this.
Can you dial out? If you can then please can you dial 17070 from your landline and send me a Private Message confirming the telephone number read back to you?
on 13-09-2021 10:28 AM
I spent 2 hours on live chat and got nowhere. I have no connection. If you phone my landline you will get another house up the road from me! Openreach have messed up yet again. There's no point checking my line it isn't connected to my house.
on 13-09-2021 07:18 AM
I'm really sorry to hear this.
I've completed another line test which hasn't detected any faults but I can see that the line is not in sync.
Is the router switched on at the test socket at the moment?
on 10-09-2021 11:16 PM
Phone help on Saturday, @Turboman,
03451 720046 or 03451 720088, 9am - 6pm.
Chat is available from 9am every day from the blue button link on this page:
If not blue, Chat is unavailable.
I'm afraid that staff on the forum won't be back before Monday.
on 10-09-2021 07:20 PM
An update from my side. Bt have been in area working. Message received to say fixed. Service center says no problems.
Still no internet!
Scratching my head I thought, try phoning your own number and sure enough someone else answered. I have the telephone number of that person. Crossed line or something. How do I get this sorted out?
on 09-09-2021 12:16 PM
on 09-09-2021 07:08 AM
Apologies for this.
I've checked for an update and it appears that the fault was assigned to be worked by an engineer yesterday.
I will check the fault ticket again this afternoon for additional updates.
on 02-09-2021 03:14 PM
02-09-2021 02:58 PM - edited 02-09-2021 03:00 PM
I'll re-escalate this thread for you, @Turboman.
Edit: it's already kindly been done by Ferguson. Just look out for a reply from TT staff.
on 31-08-2021 02:33 PM
I can see that Gliwmaeden2 has explained auto compensation, I know the length of time this is taking to get resolved must be very frustrating and inconvenient.
on 31-08-2021 02:06 PM
Once the problem is resolved, compensation will be automatic, @Turboman. How it is calculated is explained here:
It will take at least 30 days to show after the service is restored, but usually works out as being more generous than a pro-rata rate etc, and takes some of the inconvenience caused into account.
on 31-08-2021 02:00 PM
This is getting silly now, 3 weeks to fix a fault. I am writing this on my neighbor's BT connection which is unaffected. They could have layed miles of cable by now. Who do I contact for a refund on this month as I've paid £33 for nothing so far.