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No internet for almost 3 weeks

reintrandininskia
Popular Poster
Message 8 of 8

Hi, it's been almost 3 weeks since our internet service stopped working. Amber light showing on the router. Chat/text support it's been useless so far (usual checks and promises); two times we've booked an engineer visit and nobody showed up. We've tried everything within our reach (different cable/microfilter, test socket, etc). Looks like an outside fault but nobody is able to help. This my last stop before switching to another company. 

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7 REPLIES 7

Message 1 of 8

Hi reintrandininskia

 

Thanks for keeping us updated.

 

Please let us know if you do experience any further issues.

 

Debbie

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Message 2 of 8
Hi, engineer sorted it out as of this afternoon. Someone previously messed with the green box. Thank you!
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Message 3 of 8

Hi reintrandininskia

 

BT Openreach have advised that an engineer will be working on this fault this afternoon (externally)

 

We should have further updates tomorrow.

 

Thanks

 

Debbie

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Message 4 of 8

Hi reintrandininskia

 

I have requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 5 of 8
Sure, thanks.
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Michelle-TalkTalk
Support Team
Message 6 of 8

Hi reintrandininskia,

 

I've received an update to advise that the fault has been passed to BTOR for further investigation. If you don't hear anything more over the weekend then please can you bump your thread on Monday morning and we can re-check this again for you.

 

Thanks

 

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Michelle-TalkTalk
Support Team
Message 7 of 8

Hi reintrandininskia,

 

I'm really sorry to hear this. I've requested an update from our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check this again for you.

 

Thanks

 

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