on 17-09-2021 08:43 AM
We have had no internet at our property for nearly two weeks. Following continued escalations of our case, an OpenReach engineer has purportedly done work on our line as of yesterday (16th September). This is the latest of many "fixes" proposed by TalkTalk, but we are still without internet. The router attempts to connect but then shows a solid amber light. We are at the end of our tether regarding this problem as it feels as if nothing is able to restore our internet connection.
on 17-09-2021 11:16 AM
on 17-09-2021 11:07 AM
on 17-09-2021 10:46 AM
on 17-09-2021 09:17 AM
Line test is now passing, could you switch your router off and leave it off for at least 30 minutes then switch back on and check to see if it connects
on 17-09-2021 08:51 AM
Hi @kateneary Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours. In the meantime please check your community profile and add your landline phone number which is used to identify your account.