17-06-2022 06:39 AM - edited 17-06-2022 07:05 AM
Woke up to discover a red light on the router and no internet. The internet light on the Openreach box is green. Power cycling the router didn't work. Tried a new router, power cycled the Openreach box, still no internet.
Edit: line test said they couldn't find any problems on my line even though two different routers can't connect
on 27-06-2022 08:58 AM
on 27-06-2022 07:59 AM
26-06-2022 08:52 AM - edited 26-06-2022 01:21 PM
Same thing again this morning. Woke up to a solid orange light on the router, no internet.
Edit: line test identified a fault, now I must wait several days for engineers to investigate.
Edit 2: apparently there's been an outage in my area in Milton Keynes
on 17-06-2022 07:42 AM
on 17-06-2022 07:35 AM
I'm sorry to hear this.
The line test is clear. Has anything changed with your set up since the installation?
If you have tested with 2 different routers then the next step will be an Openreach engineer visit.