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No internet this morning

rafeeqh
First Timer
Message 17 of 17

I have tried rebooting all equipment. 

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16 REPLIES 16

Message 1 of 17

Hi,

 

Thanks for confirming and I'm sorry you didn't receive any updates on this.

 

Thanks

 

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rafeeqh
First Timer
Message 2 of 17

Seems it was down for 24 hours. Fine from Saturday morning. I didn't receive any text messages. 

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Message 3 of 17

Morning,

 

I'm sorry for the delay. How are you getting on? Has there been any change since your last post?

 

Thanks

 

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Gliwmaeden2
Community Star
Message 4 of 17

Staff won't be back on here before Monday, @rafeeqh.

Gliwmaeden2, a fellow customer.
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rafeeqh
First Timer
Message 5 of 17

Hi, do you have any further information now?

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Message 6 of 17

OK, apologies for any inconvenience, hopefully the issue will be resolved soon

Chris

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rafeeqh
First Timer
Message 7 of 17

I called the number and while waiting there was an automated message that TalkTalk has an issue with broadband since 3am today. I will be texted when fixed.

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Message 8 of 17

OK thanks. Could you contact our Future Fibre support team, they should be able to help further - Guide to Future Fibre and FTTP | TalkTalk

 

Chris

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rafeeqh
First Timer
Message 9 of 17

Yes, tried rebooting ONT again but still no connection. 

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Message 10 of 17

Did you also reboot the ONT?

Chris

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rafeeqh
First Timer
Message 11 of 17

No. Still no Internet even if connected directly to the ONT.

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Message 12 of 17

Hello,

 

Can I just confirm, does the connection work if you connect directly to the ONT?

 

Thanks

 

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rafeeqh
First Timer
Message 13 of 17

Yes I have uploaded pictures of the equipment with their indicator led status.

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rafeeqh
First Timer
Message 14 of 17

20220527_082229.jpg

20220527_082242.jpg

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Message 15 of 17

Morning,

 

Do you have a FTTP connection with an ONT box?

 

Thanks

 

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rafeeqh
First Timer
Message 16 of 17

Open reach box is green and the eero router is red.

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