No internet this morning

[rafeeqh]

I have tried rebooting all equipment. 

[Michelle-TalkTalk]

Hi,

Thanks for confirming and I'm sorry you didn't receive any updates on this.

Thanks

[rafeeqh]

Seems it was down for 24 hours. Fine from Saturday morning. I didn't receive any text messages. 

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. How are you getting on? Has there been any change since your last post?

Thanks

[Gliwmaeden2]

Staff won't be back on here before Monday, @rafeeqh.

[rafeeqh]

Hi, do you have any further information now?

[Chris-TalkTalk]

OK, apologies for any inconvenience, hopefully the issue will be resolved soon

Chris

[rafeeqh]

I called the number and while waiting there was an automated message that TalkTalk has an issue with broadband since 3am today. I will be texted when fixed.

[Chris-TalkTalk]

OK thanks. Could you contact our Future Fibre support team, they should be able to help further - Guide to Future Fibre and FTTP | TalkTalk

Chris

[rafeeqh]

Yes, tried rebooting ONT again but still no connection. 

[Chris-TalkTalk]

Did you also reboot the ONT?

Chris

[rafeeqh]

No. Still no Internet even if connected directly to the ONT.

[Michelle-TalkTalk]

Hello,

Can I just confirm, does the connection work if you connect directly to the ONT?

Thanks

[rafeeqh]

Yes I have uploaded pictures of the equipment with their indicator led status.

[rafeeqh]

 

 

[Michelle-TalkTalk]

Morning,

Do you have a FTTP connection with an ONT box?

Thanks

[rafeeqh]

Open reach box is green and the eero router is red.