on 08-05-2021 07:42 PM
Hi. Lost all internet. Flashing orange. Had hour long chat with support but apparently it may be the exchange. Engineer booked but gonna take ages. Any idea what else I can try.
on 17-05-2021 06:22 AM
on 14-05-2021 04:29 PM
So engineer came out and it was a problem with the cable at the top of the pole. They replaced the cable, but had to change the socket location to an outside wall. The original cable came down the pile, UNDER ny driveway and into the house. No ide who thought burying the cable under a few feet of concrete was a good idea, but fixed now at least. Internet all back up and running now.
thanks for all your help Debbie
on 13-05-2021 09:31 AM
on 13-05-2021 09:12 AM
Thanks for confirming your details.
In regards to potential engineer charges, if the fault is found to be with Openreach maintained equipment then no charges would be applied.
I have arranged the engineer visit for 14/05 AM (8am - 1pm)
Please let us know how you get on following this visit.
on 13-05-2021 06:38 AM
on 13-05-2021 06:12 AM
I've completed another line test which is detecting the same fault.
The next step will be to arrange an engineer visit. Would you like me to arrange this?
on 12-05-2021 01:40 PM
12-05-2021 01:24 PM - edited 12-05-2021 01:25 PM
So straight from the middle plug via filter to the router.
I may have to do this tonight ready for tomorrow as back in meetings and school work revision for GCSEs.
on 12-05-2021 09:36 AM
on 12-05-2021 07:53 AM
I'm sorry to hear this.
I've completed a line test which has detected a fault towards the property and Openreach are requesting that we arrange an engineer visit.
Is the router currently connected at the test socket?
on 10-05-2021 09:33 AM