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No internet

Alex_TT
Team Player
Message 24 of 24

My router is playing with me resulting with no internet connection occasionally. Recently more and more frequently. It can be 3-4 times a day, and sometimes being good all day long (or perhaps I don't notice anything).

 

So yesterday, I did restore it to factory settings but I can see the problem exists.


So the situation between 10:15 -10:45 this morning (5th Mar).
I am working from home and having a conference call via Teams. My daughter, who has online school, she comes to me around 10.30 saying her laptop and phone have no internet.
I am still talking, via internet, on Teams from my laptop. I check my phone and it is showing the same syndromes, i.e. no internet.
This is not the first time, when one device is connected and has internet, while the other is connected and no internet.

She tried to reconnect to our Wi-Fi with her laptop. Still no internet.
At 10:45 I rebooted the router and all is fine. Until the next time.
Where is the problem?

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23 REPLIES 23

Message 21 of 24

Thank you. FYI, I have updated my profile.

 

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Debbie-TalkTalk
Support Team
Message 22 of 24

Hi Alex_TT

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 23 of 24

This sounds like WiFi interference to me. Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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