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No master socket

Lewis14
First Timer
Message 4 of 4

Hi I’ve just ordered fibre 65 broadband but the master socket have been ripped out of the wall so it just the gap where on once was and don’t know what to do or how we’ll set it up when it comes.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Message 1 of 4

Hi Lewis14

 

As advised, contact the sales teams to amend your order.  Make it clear you have no phone socket in the property and one will need to be fitted.

 

Thanks  

 

Karl. 

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Message 2 of 4

If the Openreach database shows a line to the property, even if disconnected, then a home visit would not normally be booked.

 

They will not check the line prior to your "go live" day.

 

Is the incoming cable still in place ?

 

As above, you need to contact TT and tell them you need a socket and possibly a complete new line if the cable has been removed as well.

Skynet_TX
Community Star
Message 3 of 4

Hi @Lewis14,

 

When you placed the order were you told that an engineer would have to attend your property, if so they would be able to install a master socket for you.

 

If you were not told that an engineer would attend then it might be worth getting in touch with TalkTalk just to make sure they are aware that you need a master socket installing, you might be able to do this using the live chat service, or the main customer services phone number is 0345 172 0088

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