on 10-05-2021 06:22 PM
Hi I’ve just ordered fibre 65 broadband but the master socket have been ripped out of the wall so it just the gap where on once was and don’t know what to do or how we’ll set it up when it comes.
on 11-05-2021 10:03 AM
As advised, contact the sales teams to amend your order. Make it clear you have no phone socket in the property and one will need to be fitted.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 10-05-2021 07:51 PM
If the Openreach database shows a line to the property, even if disconnected, then a home visit would not normally be booked.
They will not check the line prior to your "go live" day.
Is the incoming cable still in place ?
As above, you need to contact TT and tell them you need a socket and possibly a complete new line if the cable has been removed as well.
on 10-05-2021 07:17 PM
When you placed the order were you told that an engineer would have to attend your property, if so they would be able to install a master socket for you.
If you were not told that an engineer would attend then it might be worth getting in touch with TalkTalk just to make sure they are aware that you need a master socket installing, you might be able to do this using the live chat service, or the main customer services phone number is 0345 172 0088