on 03-07-2021 08:40 AM
Recently our Wi-Fi drops and then reconnects. Our Hime alarm is connected so clear via it’s detailed logs when this occurs.
This morning the router dropped Wi-Fi and was showing orange led. A power cycle solved the problem, but since it is occurring about once a day I thought I’d check the logs.
However the logs stopped recording 30/06/2021 midnight.
Also slightly concerning that they started in 2013 so while new out of the box a rather old device. This might be normal.
Any ideas? From older posts it seems that a factory reset won’t clear logs.
We have FTTP and the router version SG4K10002816t
Sagemcom CS 50001
on 05-07-2021 07:19 AM
on 03-07-2021 03:23 PM
The Sagemcom FAST 5364 hub that you have does have all sorts of bugs in the system log like the one you are describing. It is hoped that this will be fixed when new firmware is released.
I have asked one of TalkTalk's support to pick your thread up and investigate the unstable connection issue for you.
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