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No power to bt openreach modem

Stormchild
Newbie
Message 2 of 2

As of last night there has been no power going to our bt openreach modem (white box New ONT Huawei 1 port)

 

Hence no lights on at all.

 

I’ve been told by TalkTalk that it’s an area outage but next door seems to have internet working.

 

How do you know if it’s an area outage or power adapter problem? 

If area outage wouldn’t there at least be power going to the modem from the plug (at least have a power light on?)

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1 REPLY 1

Chris-TalkTalk
Support Team
Message 1 of 2

Hi Stormchild,
 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

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