on 27-07-2021 07:23 PM
I renewed my contract from faster fibre to fibre 65 on 5th July. I was never given a go live date for the new service. Faster fibre was giving me download speeds of around 35-37 mbps I have seen no improvement since upgrading. I have tried the usual solution of turning router off over 30min & also tried turning off overnight without success. Could it be that talktalk have not yet switched my service to fibre 65 ? Any help appreciated.
on 28-07-2021 02:04 PM
The thing which is puzzling me is that your upload speed of 16.5Mbps seems disproportionately high. With a download speed of 40Mbps I would have expected your upload to be around 6Mbps.
on 28-07-2021 01:31 PM
on 28-07-2021 12:56 PM
Thanks for confirming your details.
I've checked and the predicted speed range for your line is showing between 14.3 and 12.9mb, with a guaranteed minimum speed of 11.6mb.
Your line is in sync at 40.7mb, this is above the predicted range for your line.
I would suggest contacting our Loyalty Team by phone so they can check/discuss the correct package.
on 28-07-2021 12:03 PM
on 28-07-2021 07:28 AM
I've run a test on the line which hasn't detected a fault. Were you provided with a predicted speed range for the line? If not then we can check this for you. We would just need to confirm some details first.
on 27-07-2021 10:04 PM
Hi. Lets cut to the chase. Logon to your router and see what the maximum download rate is. It could be up to 45Mbps. If it shows no higher then your telephone line will not allow you to use fibre 65. This happened to me. you can be sold fibre 65, but it does not mean your line can support it.
Logon to admin user on router. Password on rear of router.
on 27-07-2021 09:14 PM
Ok, so you are definitely on Fibre 65 as your upload speed is well above 10 (which is the max you can get on Fibre 35). However your download speed is only very marginally above the Fibre 35 cap of 40mbps. Did TalkTalk tell you what your estimated speeds would be on Fibre 65, as I would not really have expected them to have made Fibre 65 available to you if your line was only capable of syncing at such a small amount over 40mbps.
Of course it may be that there is some issues with your line that is holding the speed back, if that is the case the staff here will be able to take a look at that for you when they are back tomorrow.
27-07-2021 08:55 PM - edited 27-07-2021 08:57 PM
Hi. Skynet_TX I have logged onto my router, currently showing
Download: 40.7 Mbps
Upload: 16.5 Mbps Has shown fibre 65 in my account from the day I signed up but feel no changes have been made technically
on 27-07-2021 07:31 PM
Are you able to log into 'My Account', that should show you the name of the package you are on.
If it says you are on Fibre 65 can you log into your router to check your sync speed, what sort of speeds does this show.
The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.