on 24-06-2021 03:59 PM
I have Fibre 35 in my new flat, I have a new super router and apparently the line is fine but I have no wifi connection. The amber light just keeps on flashing and nothing happens. I have already spent almost two hours in the chat with 0 solution. I'm at the end of my tether... How can I get the service I'm paying for?
on 28-06-2021 09:18 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults but I can see that the line is not in sync.
When you tested with a different router did you also change the microfilter and cable? Is the router currently connected at the test socket?
The next step following this will be to arrange an Openreach engineer visit to the property.
on 28-06-2021 09:06 AM
Hi Debbie, I've added my number I really like some help with this because I'm running out of data on my phone and I'm working from home. I don't know what else to do- Live chat has been totally unhelpful. I really think I need somebody to come and check my line because the problem is both with my old TalkTalk router and the new one I have just bought from Talk Talk. Please help! Thanks.
on 25-06-2021 07:05 AM
on 24-06-2021 04:11 PM
Have you tried running a Line check this can often pick up potential line issues?
Are you connected to a split socket ( separate broadband connection and telephone)
Ensure your profile is filled in and Support staff will be able to locate your account and assist appropriately.