12-02-2021 03:22 PM - edited 12-02-2021 03:25 PM
Today my new talktalk wifi was supposed to go live, this morning I set up the router at about 9 and just left it flashing amber. Theres been no change (its now 20 mins past 3) though I have received the email saying that my connection has gone live and that the wifi should be working. I then turned it off and on again at the wall but still no change, also spoke to live chat but wasn’t much help. The router will appear in the wifi settings and will connect but no wifi is available. Wondering if anyone has had this issue, and how long I will have to wait for the router to start flashing amber and white or just actually connect. Wifi is the Fibre 65 for reference. Thanks in advance.
on 19-02-2021 03:36 PM
I can see the service has gone live. Are you experiencing any issues with the connection now ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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13-02-2021 12:21 PM - edited 13-02-2021 12:22 PM
Glad to hear I’m not alone in this. Finally got thru to live chat after being told numerous times nothing was wrong with my connection or the service, finally told that talktalk has been having issues in my area for a few days now. Think I am going to look for another provider if its still blinking by this evening. Good luck!
on 13-02-2021 10:43 AM
Also, you must start your own thread. Forum staff only reply to the original poster, and adding to their thread may delay staff reaching the issue for the original poster.
Please return to the message board and click on start a topic.
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on 13-02-2021 10:36 AM
I'm having the same issue. My wifi was due to go live yesterday and like you left it blinking. I spoke to the Live chat this morning and apparently there is a delay which will be escalated on Monday and can take anything from 3-5 days to sort. Not a great start especially as I think I lose my current provider next week and work from home like a lot of people at the moment.
I was also concerned it was an issue either my end or with the router but apparently not.
on 13-02-2021 09:13 AM
Turn the router off for a full 30 minutes. If all is well, it will start correctly on a new session after that, @loraw9.
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on 13-02-2021 09:06 AM
We left the router to blink last night with hopes that at midnight it would start working as I had been told numerous times, to no avail. We woke up this morning to the router still just blinking amber with no sign of change. Is the router faulty? Would very much appreciate some help as live chat is no longer available.
on 12-02-2021 04:17 PM
If your go-live date is today, that is anytime up to midnight tonight. TalkTalk will not accept this as a fault until after then. So if it is still the same after then, please post back on here & TalkTalk will help you.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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