Not achieving minimum guaranteed speed - Fibre65

[Armstrong1794]

Hi there

Moved into a new house around 4 weeks ago and have yet to achieve the guaranteed download speeds. All tests have been done using a desktop connected via ethernet with no other devices connected to the router.

I have tried resetting the router, turning it off for at least 30 minutes to reset fully, using the test socket on the master socket, replacing the old master socket with a new 5C Master Socket that has the MK4 faceplate and using the test socket on the new master socket - overall the download speed has increased from 26 to 31Mbps, which frankly isn't good enough.

I now believe the problem is external and requires an engineer visit but happy to hear any other suggestions I could try.

Current downstream and upstream:

Current router is the TalkTalk Wi-Fi Hub, firmware version SG4K10002816t. This is the same router used at our previous address where I consistently received 65+Mbps.

Thanks

Nick

[Armstrong1794]

Hi

I've given it a solid week on the test socket but download speeds haven't seen an improvement.

Thanks
Nick

[Michelle-TalkTalk]

Hello,

Thanks for the update and please let us know how the speeds compare over the weekend.

Thanks 🙂

[Armstrong1794]

Hi

I've reconnected everything to the test socket.

Hope you have a great Easter.

Thanks

Nick

[Michelle-TalkTalk]

Morning,

Thanks for confirming. I've re-checked the connection stats now and the sync speed hasn't increased any further. Would it be possible to connect the microfilter, router and phone back at the test socket for 48hrs so we can see how the speed compares please?

Thanks

[Armstrong1794]

Hi

Apologies for the delayed response. The router is connected to the main socket and not the test socket.

[Michelle-TalkTalk]

Hi,

I've run a test on the line which hasn't detected a fault, however it looks like DLM is adjusting the speed at the moment. Is the router still connected to the test socket at the moment?

Thanks

[Divsec]

Hi @Armstrong1794 you've tried all the obvious things, almost sounds like someone forgot to flip the switch!

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