on 23-03-2021 09:09 PM
Moved into a new house around 4 weeks ago and have yet to achieve the guaranteed download speeds. All tests have been done using a desktop connected via ethernet with no other devices connected to the router.
I have tried resetting the router, turning it off for at least 30 minutes to reset fully, using the test socket on the master socket, replacing the old master socket with a new 5C Master Socket that has the MK4 faceplate and using the test socket on the new master socket - overall the download speed has increased from 26 to 31Mbps, which frankly isn't good enough.
I now believe the problem is external and requires an engineer visit but happy to hear any other suggestions I could try.
Current downstream and upstream:
Current router is the TalkTalk Wi-Fi Hub, firmware version SG4K10002816t. This is the same router used at our previous address where I consistently received 65+Mbps.
on 06-07-2021 06:49 AM
on 05-07-2021 04:51 PM
I'm a bit disappointed the engineer didn't relay the information he said he would so it is on record. Oh well.
Out of curiosity, given that I haven't been reaching the guaranteed speeds since the beginning of March when this contract started, am I free to leave it without penalty should I wish to do so?
on 28-06-2021 10:35 AM
on 28-06-2021 10:23 AM
I think another engineer visit would be a bit futile given what I was told above?
Please can you confirm what the previous engineer reported back to TalkTalk on the problem?
on 28-06-2021 07:03 AM
on 25-06-2021 06:17 AM
on 24-06-2021 08:39 PM
So the engineer came over and gave me a call to explain more about my area. He told us that unfortunately when the wiring was installed down our road the incorrect wire and method was used, hence the limiting speeds. Supposedly they (I assume open reach?) have been trying to get direct fibre in the area for the past twelve months. He said he'd relay the info to TalkTalk so I assume you have a full report on it.
I guess it's now a waiting game to see which ISP will install fibre first.
on 21-06-2021 09:20 AM
on 18-06-2021 01:27 PM
on 18-06-2021 11:53 AM
on 18-06-2021 07:09 AM
I'm sorry for the delay in getting back to you. Did the engineer say what speeds they would expect to see for the line? Would you like us to arrange another engineer visit?
on 17-06-2021 08:00 PM
I'll re-escalate this thread to make sure that it is still in the staff workflow, @Armstrong1794.
Please look out for their reply (Monday to Friday).
on 22-05-2021 10:58 PM
on 10-05-2021 01:28 PM
on 10-05-2021 12:47 PM