on 18-03-2021 11:14 AM
Have recently made the switch from Fibre 35 to Fibre 65. Previously I was getting download speeds of 37mb but I only get 40mb. I feel this "improvement" is not satisfactory enough to justify the extra cost per month. The speed test is done over ethernet and the router was switched off for more than 30 minutes before running the test. I have the BT Openreach MK3 face plate installed if that helps. Why has my download only been increased by 3mb?! TalkTalk says Fibre 65 is available at my property so why am I not getting those speeds. Please help!
on 29-03-2021 12:37 PM
on 29-03-2021 11:24 AM
on 29-03-2021 10:15 AM
This sounds like a TalkTalk problem, not mine. I am a paying customer and the service that I'm paying for is not being met. As I can see from these threads there are thousands of other unhappy customers.
on 29-03-2021 09:53 AM
on 29-03-2021 08:56 AM
If you'd like us to arrange an engineer visit then you'd need to accept potential engineer charges - please see Engineers charges, for details of when there would and wouldn't be a charge
on 29-03-2021 07:27 AM
OK, thanks for trying that. We can arrange an engineer visit to investigate the slow speeds, if you'd like us to do this please let us know and we'll confirm some details with you
on 25-03-2021 09:51 AM
25-03-2021 08:55 AM - edited 25-03-2021 09:58 AM
I'm not sure whether there is a problem with my telephone service as the line is purely for internet. Will borrow a phone so I can plug in and check. Is there anything else I can check in the meantime?
on 24-03-2021 11:12 AM
on 23-03-2021 09:40 AM
Why am I not receiving the 53mb download which my line is clearly capable of receiving? It seems TT are capping my download speed. See figures above that justify this, also I am not that far from the cabinet (200m max)
on 22-03-2021 08:56 AM
on 19-03-2021 05:28 PM
I have logged in to the router and have found these figures:
Downstream line rate (kbit/s): 43270
There is this I also found, which is quite a bit higher than the figure above:
Maximum downstream rate (kbit/s): 54948
Any help appreciated.
19-03-2021 11:07 AM - edited 19-03-2021 11:08 AM
"Fibre 65" is just a marketing term. The actual speed you will get depends on the quality/length of your line.
I actually got upgraded to Fibre 65 myself only yesterday (previously on ADSL) and I'm getting speeds nearer to the lower end of the predicted range.
on 19-03-2021 10:43 AM
This is taken from the email I received upon upgrading:
|You can look forward to an estimated download speed between 37.3Mbps and 61.4Mbps|
While my current speed falls in-between that range, this is on the lower end of the scale. The package that TalkTalk provides is called Fibre 65 - what I currently have, according to my speed is Fibre 40. I'm experiencing 20mb lower speeds than I should have and have been mis-sold a product.