on 19-06-2019 08:06 AM
We recommend switching the router off for a full 30 minutes if the sync speed increases, however there is no increase in throughput speed. If you would like us to look into anything further for you then please can you create your own thread.
on 19-06-2019 07:14 AM
Our Network Team have advised that the next step will be to arrange an engineer visit so I'm just sending you a Personal Message to confirm some details.
Please do not post any personal information on the Community, reply via Personal Message (PM) only.
on 18-06-2019 01:30 PM
on 18-06-2019 01:05 PM
Thank you. I've checked the connection stats again and I can see that the speed hasn't increased, apologies for this.
Is the router connected at the test socket? I can then escalate this fault over to our Network Team for investigation.
on 18-06-2019 12:19 PM
on 18-06-2019 11:42 AM
on 18-06-2019 06:07 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.