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Not getting guaranteed speed since upgrade

ShropshireBloke
Participant
Message 21 of 21

I'm on Faster Fibre and I'm paying for the extra Fibre Speed Boost but not getting the benefit. The upgrade was in June I think and I've been checking the speed occasionally since then. As shown below the guaranteed speed is 58Mb but I'm getting 45Mb to the router and I don't remember it ever being any faster than 45Mb. The connection occasionally drops as well, which it didn't used to do.

Can I get the service downgraded to remove the Speed Boost at no financial penalty (I think it was a special offer with a reduced rate for a fixed term.) Prior to the upgrade, I think I was getting 38Mb-40Mb reliably with no drop outs that I remember so I'd rather not pay extra for a flacky service with minimal speed benefits.

Screenshot 2021-01-03 210457.jpg

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