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Not getting guaranteed speeds

Mr Pilko
Chatterbox
Message 3 of 3

Joined talk talk in october/november times and since march ive been getting 30-40 mbps download when the minimum guaranteed is meant to be 99.4 or so and also getting packet loss 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Mr Pilko

 

Tests are showing a possible issue and your router is in sync at a low rate.

 

This will require an engineer.  I'll drop you a PM with the details we need to confirm.

 

Thanks  

 

Karl.

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ferguson
Community Star
Message 2 of 3

I take it you are on Gfast? Have you tried connecting directly to the modem? 

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