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Not getting stated download speeds as stated

First Timer

So I've changed over from bt fibre to talk talk as I thought the speed that I was shown in a letter wud come close to what I was getting with bt (58mps) and 18 upload.. Iv done. Numerous speed tests from I've went live on 25th Jan and the most I've got is 24mps and 8 upload... I was guaranteed between 39mps to 40mps on the letter talk talk send.. Since I'm knower near that I might hav to cancel as that's knower near what I was expecting and false claims in talk talks behalf

Community Team - TT Staff

Hi Dooners,


Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.

Please do not post any personal information on the forum.