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OCE help - Go live date delayed - refund

Erin1234
First Timer
Message 2 of 2

Hello,

 

Our go live date was delayed from February 8th to February 13th. We have been charged for these dates when we had no internet and would like this removed from our bill.

 

The problem was due to the router being delivered to the wrong address. The Engineer was also unable to fit the broadband on the 8th and had to return on the 13th. Please advise?

 

Best,

Erin 

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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi @Erin1234

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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