on 18-02-2019 11:45 AM
Our go live date was delayed from February 8th to February 13th. We have been charged for these dates when we had no internet and would like this removed from our bill.
The problem was due to the router being delivered to the wrong address. The Engineer was also unable to fit the broadband on the 8th and had to return on the 13th. Please advise?
on 19-02-2019 11:37 AM
Thanks for your post.
If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.