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ONT DEAD, no lights, no blinks, changed plugs and checked wires same result, rip

Tareeettk
Popular Poster
Message 2 of 2

hello, sunday morning woke up to find no fibre internet as the ont is unresponsive, no lights of any kind, turned on and off, checked wires and wall connection, socket, everything that can be checked, further inspection after changing power sockets (my power sockets work, tried charging my laptop,phone etc, they work fine) trying to power the ont on other wall sockets to no avail, the ont charger adapter or the ont itself might be fried out/burnt, any solutions ? how can i get a replacement, thank you!

handyman
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1 REPLY 1

Chris-TalkTalk
Support Team
Message 1 of 2

Hi Tareeettk,


I've ordered a replacement router, it should be with you within a couple of days but please allow up to 5 working days for delivery


Chris