on 28-09-2021 02:29 PM
You are on fibre currently with us, so it is available to you, and will be from other providers.
I will submit the ORDI as requested usually takes 10 days.
on 27-09-2021 04:51 PM
This doesn't seem to make sense. I am simply looking at my options, including fibre, but because I am not listed they said they can't advise if I can access fibre or not. I don't understand, although I do see on the forum other people asking about ORDI also. Are you suggesting I have to take out a contract to know if I can access fibre?? I believe my neighbour also had problems with yourselves about this but he said he got it resolved via this forum. I also see from other posts that people have been advised to contact new provider but have been told TT need to sort it out. At present via online comparison sites we quite often get a message suggesting large national providers can't deliver to us. I suspect this is due to same issue? Can you explain how I am meant to examine my options if even BT can't see I have active service?
on 27-09-2021 04:34 PM
Sorry that you want to leave.
When you are with TalkTalk its called an unbundled service (LLU) this means you are not on the Openreach database, however if you place an order giving them the landline number , they can place a request to take over the number from us.
on 27-09-2021 04:20 PM
enquired from BT about fibre at my address and they said we weren't listed. Their reply is below:
<Thanks for confirming your details.
I can see that your address is already registered with Royal Mail and our records are showing that there is not active service at the address confimred below.
In order to resolve this you will need to contact your service provider and request to place an order for a telephone line using the address confirmed below or you can also request them to raise an ORDI request with us to update the records to show that your service is active at the address mentioned below.>
Hope that is helpful, Brian
on 27-09-2021 02:32 PM
on 24-09-2021 02:13 PM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.