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Offer to renew

Melissatee
First Timer

on ‎22-11-2020 10:31 AM

Message 3 of 3

Hi, I've been sent an offer to remain with TalkTalk which I'd like to accept (pending it not causing me any issues with the company I was going to go with) however I cannot get through on the phone and no one is available on webchat. I've also sent an email with no response. I am expecting my new router to be with me by Wednesday and won't want the hassle of sending it back, can anyone suggest to me how else I can get in touch with someone at Talktalk please? Thank you

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2 REPLIES 2

Arne-TalkTalk
Support Team

on ‎25-11-2020 02:55 PM

Message 1 of 3

Hi @Melissatee

 

Did you manage to get through? 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star

‎22-11-2020 10:48 AM - edited ‎22-11-2020 10:50 AM

Message 2 of 3

It can't be done through the forum, @Melissatee.

 

You must keep trying with Chat. Core hours are 9am-6pm. Keep refreshing the page, so that you can catch it when it becomes available:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Phone lines are closed on Sundays. They will reopen 9am on Monday. 

Gliwmaeden2, a fellow customer.
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