on 19-08-2020 06:12 PM
Why is your service so bad for playing online games? I upgraded to the maximum you can provide, I'm on a wired connection, WiFi optimisation was turned off which seemed to help for a short while, but it just seems to be getting worse and worse. It's getting to the point the game is unplayable. I'll get about 10min a day where it feels I'm in sync with everyone else, for the rest of the time I'm 2 sec behind. Any suggestions? I know people with worse download and upload then me who don't have this issue.
on 20-08-2020 12:34 PM
Does your master socket have a test socket? If it does then would it be possible to connect the microfilter and router directly to the test socket for at least 48hrs so we can check again to see if DLM has made any changes to the speed?
on 20-08-2020 08:21 AM
I'm sorry to hear this and I'll take a look now.
I've run a test on the line which hasn't detected a fault and the connection stats look ok. Please can you run a wired ping and trace route the next time you experience this issue and post the results into the thread and we can take a look.