Open Reach has updated fibre availability for my property when will i be able to place an order?

[stephenmaxted]

I have been corresponding with Open Reach and on Monday 15th Feb I received the following in an email from their 'Fibre Enquiries team' that said "  I'm really pleased to be able to advise you that FTTP fibre is now available for you to order.  Please contact your chosen Service Provider who will be able to place an order for you."

The Openreach Fibre checker website now says I can order and lists TalkTalk as a supplier for my home but I still cannot place an order with TalkTalk.

How can this problem be rectified?

[Chris-TalkTalk]

Hi Stephen,

I'm really sorry to hear that you're thinking of leaving, but if you do want to discuss leaving our Loyalty Team will be able to help

Chris 

[stephenmaxted]

Hi Chris,

Thank you for your reply. I had a visit yesterday afternoon from a TalkTalk engineer who tested the line and talked me through what might be happening.

From the above mentioned conversation, it seems as though demand for bandwidth in our area is causing 'peak time' speed reduction below the minimum guaranteed in our contract to a point where it is insufficient for streaming video to one device only.

On this this basis, unless talkTalk can supply me with a fibre service, I shall be starting the prcess of leaviving TalkTalk and expect to do so without penalty.

Yours

Stephen Maxted

[Chris-TalkTalk]

OK thanks. If it happens again could you make a note of any error code and could you check the router light to see if the connection has dropped 

Thanks

Chris

[stephenmaxted]

I needed to leave the programme and go back to the app and say 'resume'. This is not a simple buffering problem with the prog restarting itself.

There was a 'something went wrong' message but I can't remember the code or if there was one on this last occasion. 

[Chris-TalkTalk]

OK thanks, did you get an error message when the streaming was interrupted or did it just buffer? Did you have to do anything to restart the streaming or did it just restart itself?

Chris

[stephenmaxted]

Unfortunately I have no idea what was happening to other devices at that time.

[Chris-TalkTalk]

Did you notice if any other devices lost their connection to the internet at the same time?

Chris

[stephenmaxted]

Streaming was via Huawei model DN372T YouView box supplied by TalkTalk. The connection is wired using TP-Link AV600 2-Port Powerline Adapter 

[Chris-TalkTalk]

There's no disconnections showing since the one on the 10th and the error count has been low. Could I ask what device you were streaming Amazon Prime on and how it connects to the router?

Chris

[stephenmaxted]

No, because I was in a different room.

[Chris-TalkTalk]

Did you notice if the light changed on your router?

Chris

[stephenmaxted]

As a result of the drop-outs and slow speeds we experience from time to time my wife and I no longer have confidence that we can rely on our broadband connection to work adequately.

We need a service in which we can have confidence

[stephenmaxted]

I had 'drop out' while streaming Amazon Prime video at approx 7:30pm on Sunday evening.

[Chris-TalkTalk]

Hi Stephen,

This is the last reconnections showing in the authentication logs - 10/03/2021 11:19

I can see that your speed test results have been around 8Mbps since the one recorded at 3.5Mbps, is your service generally been OK over the weekend?

Chris

[stephenmaxted]

I am continuing to have problems. I have just done a speed test and recorded 3.5Mbps download and 0.5Mbps upload at just before 7am with no other activity in our household.

I had a brief drop out last night at just before 21:15

This is simply not good enough!

[Michelle-TalkTalk]

Hi,

Great, thank you.

Thanks 🙂

[stephenmaxted]

Thank you. I will keep an eye on the reports in the router and update you.

[Chris-TalkTalk]

OK thanks, could you bump the thread in a couple of days and we'll see how you're getting on

Chris

[stephenmaxted]

I have just checked the 'time up' report in my router and at 11:10am this morning is said "time up 2 days 21hrs 43 mins" so there must have been a drop out early on Friday.

[Chris-TalkTalk]

Hi stephenmaxted,

Connection appears to have been stable over the weekend, has it been OK at your end?

Chris