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Openreach modem dsl and internet light keeps turning off

Castle66
First Timer
Message 4 of 4

I upgrade to fibre150 and the modem keeps dropping connection every hour. Worse in evening. DSL and Internet light on modem turn off regularly. Wifi router works fine. Line test is fine, no problem found. I am working from home and this is not working for me.

Midlands
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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Hello,

 

Thank you. I've run a test on the line now which is clear, however I can see quite a few re-connections on the line. Can I just confirm, has the set up changed at all since this was installed by the engineer or any new equipment added to the line?

 

Thanks

 

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Castle66
First Timer
Message 2 of 4

Done 

Midlands
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Michelle-TalkTalk
Support Team
Message 3 of 4

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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