on 07-10-2021 09:59 PM
Hi I recently changed over from Virgin Media to TalkTalk and was told that an Openreach engineer was required to install it. Just a day before the appointment I received a text from Openreach that they will do all of it remotely and no one will come to install any fibre cable. Im confused, if I don’t have a fibre cable installed then I wont get any internet connection?
the reason I left Virgin Media was because they cut my old fibre cable and were taking their sweet time to install a new one and now talktalk isnt even installing one??
on 08-10-2021 09:42 AM
Usually the work is external however when testing, if the engineer is unable to detect a socket at the end of the line, they will usually visit to check that this is connected.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 08-10-2021 09:40 AM
@Skynet_TX the OP has said the cable appears to have been cut in post #5 !
@Danuu , TT and Openreach will have identified that you property has a line, but if it has actually been cut then you need to make TT aware of this.
On your "go live" day the engineer will just be expecting to do external work and not attending your home.
on 08-10-2021 09:31 AM
With Fibre 65 you don't get fibre installed to your home. Fibre runs from the telephone exchange to the street cabinet, then from the street cabinet to your home it just uses the copper phone line that goes to your BT / Openreach socket, so if you do have a copper phone line already connected between your home and the street cabinet an engineer will not need to do any work at your property.
on 08-10-2021 07:52 AM
@Danuu TT and many other ISPs are allowed to call some products "Fibre" even if though that fibre terminates at the cabinet and the last part of the connection comes over a telephone line.
As above, it is important that you tell us exactly what product you have ordered and whether you have a BT/Openreach telephone socket on your property.
on 08-10-2021 06:55 AM
07-10-2021 10:18 PM - edited 07-10-2021 10:20 PM
What TalkTalk product have you subscribed to ?. Fibre 35 and Fibre 65 are Fibre to the Cabinet (FTTC) products, the wire from the cabinet to your home is still the same old copper phone line as you may already have (if you already have an Openreach master socket in your home).