on 17-05-2021 08:30 AM
I'm really sorry to hear this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 15-05-2021 03:45 PM
OCE support is available Monday to Friday
To give support please update your profile to contain your full name and telephone number. This will allow support to locate your account for support.
DO NOT post that information on this thread
Also what type of router are you using ?
Have you tried a powering the router off for 30 mins and then back on. If not please try and update your ticket.