on 06-08-2020 04:11 PM
Since Tuesday, I don't have internet connection. My router is flashing all the time orange light. Yesterday I had a live chat with someone from service center and after all checks I have been told that there is a problem with my router. Today I received new one but it is flashing orange light as well. It is second time already, I had exactly the same problem in the middle of June. I have been told then that my router is faulty but it wasn't and an engineer had to come to fix the problem. Today I tried to contact with someone from service center but without result. Last time I didn't have internet for almost one week and I'm afraid this time will be the same. It is a bit frustrating because it's happening second time during two months, especially I didn't get any discount for that time even I have been told I will get. Anyone can help?
on 07-08-2020 12:42 PM
Thanks for the Private Message.
I have arranged the engineer visit for Thursday 13/08 AM (8am - 1pm) This was the first available appointment based upon your availability.
Please let us know how you get on following this visit.
on 07-08-2020 11:11 AM
Hi Monika 80
Thank you for testing this, however I can see that the line is still not in sync.
I'm just sending you a Private Message to confirm some details so we can arrange an Openreach engineer visit.
on 07-08-2020 10:50 AM
on 07-08-2020 10:30 AM
on 07-08-2020 09:33 AM
Hi Monika 80
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see that the line is not in sync.
Is the replacement router currently connected at the test socket? The next step following this will be to arrange an Openreach engineer visit.