on 16-04-2021 06:12 PM
I upgraded my father, who is 88 and cannot do it himself, from 'normal/slow' to fibre35 today. I look at the order online and under the 'Ordered Products' category it says he has ordered the TV part. This, we (I) did not order as he has Freesat with his own recorder.
Please advise on getting rid of that part.
Also, he has one main socket so I assume that fibre with be ok if he uses, as he does now, a micro-filter.
on 19-04-2021 12:31 PM
If you give our loyalty team a call as advised they can cancel the TV aspect of the service for you.
Please let me know if they have done this for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 16-04-2021 07:45 PM
on 16-04-2021 07:04 PM
It's an unbelievable nuisance that Talktalk does this by default for online renewals, @WiliamHurts.
No idea why they haven't yet sorted this out as it's been going on for far too long....
Not sure how they have managed to get away with this legally.
You need to get rid of it by ringing 03451 720046 or 03451 720088, after 9am, Monday to Saturday, or use Chat. Chat shows with a blue background banner when available:
Make sure that you point out that you didn't want it for your father in the first place, and it wasn't possible to remove it from the order.
Make sure that they promise no breakage fee for doing this.