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Order for Fibre Broadband disappeared

First Timer
Message 3 of 3

Placed order N75264487 on 22 June for Fibre Broadband as would be cheaper per month than the ADSL package we are on. 


9 July an email was received with an update saying there was a problem and go live 'may' be delayed. Five months later and no further update and no trace, as far as I can see, of the order on my account. 


Support Team
Message 1 of 3

Hi @CCCBlackpool


The order number you have given is for an active account since 2017, I can tell you that the fibre order completely failed, but I can see that Fibre is available to you. So I would suggest calling our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 or try our Live chat service 


The can help you place a new order. 







Community Star
Message 2 of 3

Hi @CCCBlackpool you might just win the prize for most patient customer!

Your post has been flagged for assistance and you should hear back soon


In the meantime please check your community profile and add your landline phone number which is used to identify your account. Click avatar top right corner then settings, then wizard. Please don't post personal details here for security reasons. Once this information is in place the OCE team will be able to help you.

I don't work here and all my opinions are my own.