on 14-02-2019 10:41 PM
Fo the last 48 hours speeds have dropped from high 30's to low 3's on download and 9's to 3+ on upload - see attached.
I would be very grateful if someone could investigate this sudden and unwelcome event.
on 26-03-2019 06:26 AM
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 25-03-2019 03:17 PM
Thanks for your reply.
I've passed this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
on 25-03-2019 08:11 AM
I'm sorry to hear this and I'll take a look now. I've run a test on the line which has detected a potential fault. Is the router still connected to the test socket? Is the voice service ok with no noise on the line?
As soon as we've confirmed this then we'll pass this straight over for investigation.
on 24-03-2019 07:58 PM
It's gone again!
It took until 15 March to get optimum speeds... 37 down & 9 up, which had been the best it ever had been, but suddenly this morning, 24 March, it has dropped to 4 down and .8 up.
Please could someone 'work their magic' again?
on 28-02-2019 06:33 AM
on 27-02-2019 12:39 PM
Thanks for confirming this. I've passed the intermittent connection and drop in speed over to our Network Team now. If you don't hear back by the end of today then please can you bump your thread and we can re-check for an update for you.
on 27-02-2019 12:05 PM
I'm sorry to hear this. I've re-run the line test which has detected a potential fault and the connection looks very unstable. Are you experiencing any issues with the voice service at the moment?
Is the router also still connected at the test socket? As soon as we've confirmed this then we can pass this straight over to our Network Team for further investigation.
27-02-2019 11:35 AM - edited 27-02-2019 11:37 AM
Things stabilised at 32Mbps till 23 Feb, which was acceptable but dropped to 30Mbps on 25 and yesterday, 26 Feb, started out at 26Mpbs then connection lost for 20 minutes before returning at 3Mbps where it is now... I took a screenshot of recent history which is attached.
Please could you work your 'magic'.
on 20-02-2019 06:29 AM
on 19-02-2019 03:35 PM
Thanks, Michelle for the guide.
I have followed the instructions, taking speed tests before/after and back again and there is no perceptible difference. The three green lights on the right hand side of the router (internet/wireless & ethernet) continue to blink on and off, which had not been the case before the problems appeared last week.
on 19-02-2019 05:58 AM
Apologies for the confusion. If the master socket does have a test socket then it would be worth testing the router at the test socket to rule this out. I've included a Help Article below.
on 18-02-2019 03:49 PM
A repeat of what I asked on Friday afternoon...
Sorry Debbie, but I don't understand what you are getting at. Nothing has changed in the wiring/ connection configuration inside the house either before, or after the performance degradation. I did disconnect the power (for not more than a minute) to the router in an attempt to 'kickstart' the link.The socket is an 'Openreach MK3', fitted by an OpenReach engineer over a year ago when there last were problems. He wired everything up... from the BT cable into the house, through to the positioning of the router. The cable to the router occupies the top slot; The lower slot links to a 'snail phone' apparatus.Is this any help?
on 18-02-2019 03:43 PM
Thanks for your reply.
I've checked the connection stats and your line is showing in sync at 33.2mb
The line test is still showing a possible issue. I think we should raise this over to our Network Team for investigation. Would it be possible to connect the router directly at the test socket?
on 18-02-2019 03:22 PM
It's running at 80% of it's former level.... 30/31mps down, 7mps up... (against 37+mps and 9+ .)
However the 'fluency' is not quite there.... It 'stutters'.
Are these limitations able to be ironed out?
on 18-02-2019 09:09 AM
on 17-02-2019 10:58 AM
Debbie, some good news I hope!
The slow connection ground to a halt for 20 minutes earlier today.... BUT when it came alive again speeds were back to where they were 96 hours ago.
Hopefully all is well that ends well.
on 15-02-2019 04:47 PM