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Outage at the Aldershot exchange?

Happyhippy
Whizz Kid
Message 24 of 24

Hello there,

 

Fo the last 48 hours speeds have dropped from high 30's to low 3's on download and 9's to 3+ on upload - see attached.

 

I would be very grateful if someone could investigate this sudden and unwelcome event.

 

Thank you

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23 REPLIES 23

Message 21 of 24

Hi Happyhippy

 

Thanks for your reply.

 

Is the router also connected at the test socket? I can then raise the slow sync speed fault over to our Network Team for investigation.

 

Thanks

 

Debbie

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Message 22 of 24

Hi Debbie,

Thanks for getting back to me.

Quality of phone calls seems OK, no change. Can still dial out.  Nobody has reported they have been unable to call me.

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Debbie-TalkTalk
Support Team
Message 23 of 24

Hi Happyhippy 

 

I'm sorry to hear this.

 

I've completed a line test which has detected a possible fault. Are you experiencing any faults with the landline service when making calls? (noise)

 

Thanks

 

Debbie

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