POOR SPEED TO DEVICE

[pikaokras]

I'm on Fibre 65 package.  The internet speed to router shows good but speed to device show as poor after speed tests. I was on live chat, they reset the router from their end and I cleared cache & cookies from my end, then the chat got terminated.  My wifi signal is poor no matter where I position my router and no matter how many devices are connected.

Any advice on how I can improve my wifi signal would be greatly appreciated.

[Chris-TalkTalk]

Hi pikaokras,

I can see that Keith has kindly offered to help you with this. If you could update your community profile to include your:

• Name


• Telephone number


• Alternative contact number

 

We can then take a look at your connection stats. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?