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POOR SPEED TO DEVICE

pikaokras
First Timer
Message 3 of 3

I'm on Fibre 65 package.  The internet speed to router shows good but speed to device show as poor after speed tests. I was on live chat, they reset the router from their end and I cleared cache & cookies from my end, then the chat got terminated.  My wifi signal is poor no matter where I position my router and no matter how many devices are connected.

 

Any advice on how I can improve my wifi signal would be greatly appreciated.

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi pikaokras,

 

I can see that Keith has kindly offered to help you with this. If you could update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number

  •  

We can then take a look at your connection stats. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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KeithFrench
Community Star
Message 2 of 3

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.


Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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