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Package Upgrade

ttrps
Chat Champion
Message 3 of 3

I went into package upgrades and it offered me a Fibre 65 package including this that and the other. But when I clicked through to renew it started charging for those items separately and increasing the price. How do I get the package offered? Thanks.

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2 REPLIES 2

SocialTeamJo
Support Team
Message 1 of 3

Hi ttrps,

 

Please let us know if you need any help following speaking to our Loyalty Team.

 

Thanks,

Jo

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AllyM
Philosopher
Message 2 of 3

@ttrps TalkTalk's website is a shambles.

 

I would advise you to contact the Loyalty Team on 0345 172 0046 or via live chat here: Our live chat team - TalkTalk Help & Support (that page also includes the current phone and chat support opening hours) to discuss renewing your contract rather than trying to do it online.

I also suggest if you are phoning, you say "loyalty team" when asked why you are calling to get you straight through to the correct department.