on 04-07-2021 09:28 PM
Hi, we are currently experiencing packet loss issues with our Talk Talk WiFi. We've tried packet loss tests on multiple devices with different methods of connection (Ethernet and WiFi), but we still experience from 2-15% packet loss on every test on every device. As I play online games it's very disruptive and causes issues such as rubber banding. Latency is fine around 11ms and download and upload speeds are perfect. The only issue seems to be packet loss. Any help would be appreciated.
on 22-07-2021 07:24 AM
on 21-07-2021 11:55 PM
Is there anyway we can speed this process up, It's been 2 and a half weeks and I've had no improvement. It's really becoming an issue now. Would leaving talk talk fix this packet loss issue? The engineer found no internal issues so I'm certain its nothing to do with my end.
on 19-07-2021 05:40 PM
I have been having the EXACT same issue now for 3 weeks. I have had open reach come out twice and change the fibre ports and if you check my profile/latest post you can clearly see NOTHING has been fixed. I strongly suggest you leave Talk Talk. I am leaving as of 30th of July (THANK GOD!!!!) The support team on here have been excellent but unfortuntely talk talk have not. I have had 3 routers sent out too me, two openreach engineers and one talk talk engineer and I am STILL having these issues....If not worse!! Please RUN from talk talk
on 19-07-2021 07:44 AM
on 16-07-2021 04:59 PM
Yes I have both Sagemcom hub and the Huawei WiFi hub and tested them both and they both give the same packet loss. There hasn't been any improvements since the DLM was reset.
on 16-07-2021 06:07 AM
Hi Archie Headland
I'm sorry to hear this.
The engineer we arranged was a BB engineer.
Can I just check, have you tested with both the Huawei WIFI hub and Sagemcom hub?
Have there been any improvements at all since the engineer fixed the errors and reset DLM?
on 15-07-2021 05:00 PM
The engineer came round and unfortunately it didn't help resolve the packet loss. He reset the DLM and that fixed some minor errors that he detected at the master socket. Thought it didn't help fix my packet loss. He said there was an error in the local area that could be affecting us, but its not confirmed. He also recommended asking for a broadband engineer, as he wasn't familiar with what packet loss even was so I'm not sure he really understood what the issue is. Overall, I still need help fixing this packet loss.
on 13-07-2021 01:38 PM
Hi Archie Headland
Thanks for the Private Message.
I have arranged the Openreach engineer visit for 15/07 PM (1pm - 6pm)
Please let us know how you get on following this visit.
on 13-07-2021 07:09 AM
Hi Archie Headland
I can arrange the engineer visit for you.
In regards to potential engineer charges, more information be found here Engineer charges
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 12-07-2021 04:10 PM
All tests are clear so nothing obvious stands out.
I've pulled the DLM logs for the last 72hours and these are showing errored seconds at all times (every 15 minutes)
An engineer can be arranged for you, would you like to proceed with this ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 12-07-2021 02:44 PM
Wired Ping Test:
Ping statistics for 184.108.40.206:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 18ms
Wired Trace Route test:
Tracing route to google.co.uk [220.127.116.11]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms ttrouter.lan [192.168.1.1]
2 10 ms 10 ms 18 ms ae50-ner001.msp.as13285.net [18.104.22.168]
3 11 ms 10 ms 12 ms ae50-scr001-msp.as13285.net [22.214.171.124]
4 * 18 ms 15 ms ae63-scr102.thw.as13285.net [126.96.36.199]
5 16 ms 16 ms 16 ms 188.8.131.52
6 17 ms 16 ms 22 ms 184.108.40.206
7 18 ms 20 ms 17 ms 220.127.116.11
8 16 ms 17 ms 20 ms lhr48s08-in-f3.1e100.net [18.104.22.168] @Michelle-TalkTalk
on 12-07-2021 06:47 AM