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Paid for Fast Fibre Boost and new router/micro filters, result zero boost

Hizzzzy
Popular Poster
Message 7 of 7

Hi All

My base package was fast fibre with 39MB limit. Upgraded with a fibre boost and new router absolutely zero difference. I have attached file which shows my measured speed from TalkTalk. My account stated speed up to 40MB, and my broadband details which show I have paid for a boost, just two days ago. Any help gratefully received.

 

Ta

 

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6 REPLIES 6

Michelle-TalkTalk
Support Team
Message 1 of 7

Hi Hizzzzy,

 

I'm sorry for the delay in getting back to you. I've run a test on the line which hasn't detected a fault. Have you also tried switching the router off for a full 30 minutes and then retested the speed again as this will reset the current session and can often increase the throughput speed?

 

Thanks

 

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Message 2 of 7

Staff are unlikely to reply before Monday,  @Hizzzzy.

 

Chat is available every day from links on this page:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Gliwmaeden2, a fellow customer.

Message 3 of 7

Thanks, that one work my line has a theoretical 80 MB capacity so, I just need TalkTalk to turn the increased speed on that I am paying for 🙂 

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Anonymous
Not applicable
Message 4 of 7

Hi

Try

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

 

less accurate, but better than nothing.

 

 

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Message 5 of 7

Thanks, I have up-dated my community contact details. The Broadband checker does not work as it is not a BT Line 😞 

 

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Anonymous
Not applicable
Message 6 of 7

Hi
Talk-Talk like to have your profile upto date, things like...
Name
Telephone number
Alternative contact number

Via this link.....
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info


NEVER post personal details into these help forums.

 

Is your line capable of a faster speed?

https://www.broadbandchecker.btwholesale.com/#/ADSL

CabinetTest.png

 

My potential is around 68.  Yours is ????????