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Paid over payment

A Ali
Chatterbox
Message 9 of 9

Hi

My contract with you for a faster fiber it's £19.95 18 months include fiber boost and any time calls. I received a letter from you to pay £24.95 there is extra £5 paid.

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8 REPLIES 8

Message 1 of 9

@A Ali As your original post was about a billing issue it would be better if you started a new topic in the Fibre Broadband section for help with this.

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A Ali
Chatterbox
Message 2 of 9

Hi I still have a problem with internet connection disconnect all the time from friday.and the red light flashing all the time.

Thanks.

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Message 3 of 9
My monthly payment is £19.95. I received £24.95 find out the problem.
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Message 4 of 9
Hi A Ali,

If you renew your contract on chat sometimes what they say and actual cost different but I do not know the reason as all online.
When I renewed my contract last month they added extra £8.00, It took me numerous chats to sort it out. Chat people say one thing and do completely different thing. Get it sorted asap.
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Message 5 of 9

No it's not end it's will start on 8th April.

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A Ali
Chatterbox
Message 6 of 9

Hi

My question about the over payment I know the faster fiber will start on 8th April

My contract with you it's £19.95 include fiber boost and anytime calls.in the letter I received the payment is £24.95 that's mean there's £5 extra. can you check it and corrected please.

Thanks

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Message 7 of 9

No not come to the end it's just started

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ferguson
Community Star
Message 8 of 9

Does the itemised bill in My Account not explain it, perhaps a discount has come to an end?

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