Ping Spikes

[peter byrne]

Hi there,

Been with Tiscali for while now, But Every time I am gaming my ping seems to rise from 40 to 100 to 300, this happens every 5 minutes or even less. I don't know if it is because I am using wireless internet or what. It sucks because I have to have the router downstairs as there is no sockets available for me upstairs.

I also don't know if it is because the router is old or what. I would like to have this look at as the ping is just terrible.

I am using wireless to connect.

Thank you

[Karl-TalkTalk]

Hi

I've updated the router.  Line tests are all clear, no obvious line issues, no errors etc.

Is this only over wifi ?  Have you also tried separating the WiFi broadcast channels etc.

Thanks

Karl. 

[peter byrne]

I've sent you a Private Message

[Debbie-TalkTalk]

Hi peter byrne

Thank you. Please can you also send me a Private Message to confirm the name on the account.

Debbie

[peter byrne]

Hi Debbie, I have added the phone number to my profile thank you.

[Debbie-TalkTalk]

Hi peter byrne

Please can you add your TalkTalk telephone number to your Community Profile, I can then check the connection stats.

Thanks

Debbie

[peter byrne]

Update,

Got the new router, But still getting the same download speed.

My ping also goes very high.

[Michelle-TalkTalk]

Hi peter,

I'm sorry for the delay. Thanks for the update and let us know how the connection compares 🙂

Thanks

[peter byrne]

Update

Spoke to customer live chat.

They are sending a new hub, Once arrived I will Update this thread.

Thank you