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Please check my line ...

David_A
Chat Champion
Message 12 of 12

Hi,

I have Fibre 65 but am getting stuttering on Teams calls and my bandwidth has degraded.

Please will you test my connection?
Best wishes

David

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11 REPLIES 11

Message 1 of 12
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martswain
Philosopher
Message 2 of 12

The Sagemcom and Huawei HUBs have identical WiFi specifications.

 

This article should help, the search box at the top of the page contains many articles !

 

https://community.talktalk.co.uk/t5/Articles/Change-your-wireless-channel/ta-p/2204684

 

-67 dBm is about the limit for decent performance, so -80 will be very unreliable

 

https://www.minim.com/blog/wifi-signal-strength-test-your-guide-to-a-better-wifi-experience#:~:text=....

 

https://www.metageek.com/training/resources/wifi-signal-strength-basics/

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David_A
Chat Champion
Message 3 of 12

Hi Chris

... also I can't see anywhere in the router where I can change the channel. Do I need to restart it?
WiFi strength in some rooms is -80dbm. Is that too low?

Might the Huawei hub WiFi perform better? Or do you have a newer alternative?
Best regards

David

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David_A
Chat Champion
Message 4 of 12

Hi Chris

Thanks. Is there a router setting that affects 'beamforming' capability of the WiFi? Mine seems quite directional.

David

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Message 5 of 12

Hi David,


I've disabled that for you so you can try swapping wifi channels to see if you can find one that's more stable


Chris

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David_A
Chat Champion
Message 6 of 12

> We could try switching off wireless optimisation ...

Yes, that's a good idea. Please do that.

Thanks

David

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Message 7 of 12

It may be due to wi-fi congestion in your local area. We could try switching off wireless optimisation which would allow you to test on different wi-fi channels, would you like to give this a try?

Chris

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David_A
Chat Champion
Message 8 of 12

About 2-3 weeks ago. First noticed it with our TV, but also see it on other devices.

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Message 9 of 12

Thanks David, Approximately when did you start experiencing problems?

Chris

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David_A
Chat Champion
Message 10 of 12

Hi Chris,

Thanks for checking. The device is connected by WiFi. I have noticed varying WiFi performance lately, particularly poor in some rooms. I have a SageCom router. I realise this is a very vague question, but could anything have changed from a system/router perspective that may be affecting this?
Best regards

David

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Chris-TalkTalk
Support Team
Message 11 of 12

Hi David,

 

Line test is clear and router is in sync at 80Mbps. Is the device that you use for teams calls connected to your router by wi-fi or Ethernet cable?

Chris

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