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Poor wifi speed way down on what is offered how do i report it on line

Gupta
First Timer
Message 3 of 3

How do you report a fault on line as they dont ans the phone

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2 REPLIES 2

Chris-TalkTalk
Support Team
Message 1 of 3

Hi Gupta,

 

If you need assistance we can help, we just need you to update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris

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Skynet_TX
Community Star
Message 2 of 3

Hi @Gupta,

 

If you go to the Service Centre what does it show for your estimated speed range. If you log into your router to check your sync speed does this show speeds below that estimated range.

 

If you run a speed test (ideally on a wired device) does it achieve speeds anywhere near the sync speed of your router.

 

If your speed tests over Wi-Fi are much lower than those on wired devices then it is possible that you might be suffering from Wi-Fi interference (e.g. a neighbour may have a router broadcasting on the same channel as yours).

 

There are a few things you could try to see if it is Wi-Fi interference causing the problems.

 

Split the SSID's on the router, this will allow you to give the 2.4GHz and 5GHz network bands different names, so your Wi-Fi devices will then see those two networks separately, you can then try connecting to one or the other to see if one gives a more reliable connection than the other. Doing this in itself won’t fix the problem, but it makes it easier to troubleshoot as you can easily see what device is using what band.

 

Change the channels that your router broadcasts the Wi-Fi signal on, you can use free smartphone Apps like this to see what channels are being used within range of your smartphone, you can then change your router to use channels that are less congested.

 

If trying the above makes no difference then it may indicate an issue with the router, the staff here would be able to help with that.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat over the weekend, however the staff here should respond to this topic early next week to help if you are still having issues.