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Poor wifi

wreckman
First Timer
Message 4 of 4

Hi major problem with wifi? My router is upstairs where I have a hard wired pc my speed is 60mbs, downstairs I have a smart tv and laptops, my speed is 5mbs which is useless for trying to watch any movies. I have been having trouble for the last month or so but it is not a constant fault some nights 30mbs, tonight 5mbs!! I have taken the laptop upstairs next to the router and its still only 7mbs checked the speed on pc which is hard wired and its 60mbs I am no genius but the router seems to be the problem ?????????????????????

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4
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KeithFrench
Community Star
Message 2 of 4

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Gliwmaeden2
Community Star
Message 3 of 4

Staff will not be back before Monday, @wreckman.

 

They'll need to identify your account from your community forum profile details. Please complete these now. 

 

Go via your avatar/name; settings; launch profile wizard. 

 

I'll remove your duplicate thread and escalate this one.

 

Please look out for staff replies on here next week. Any notification emails are No Reply.

Gliwmaeden2, a fellow customer.
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