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Port forwarding problem with new fibre broadband

First Timer
Message 2 of 2

I connect to my Heatapp to control my heating system remotely. 

Previously I had normal broadband connected to a Netgear hub and this port forwarded to the Heatapp hub with no problems.

I have now changed to fibre and have a new TP Link modem router and cannot now get my Heatapp to control my system remotely.  I have set up the TP hub exactly as instructed  and it shows on the virtual servers page as below

External port 6653

Internet IP

Internal port 6653

Protocol UDP

I have been in contact with the Heatapp providers and the confirm all details are correct and have checked all components and can find no problems. They are suggesting that the switch to fibre may be the cause.

Any help on this would be appreciated.

Peter Overton16267791170331612947820869708443.jpg



Support Team
Message 1 of 2

Hi poverton1,

You could try switching your router off for 30 minutes then switch back on and retest. It's always worth giving this a try and it forces the start of a new session and does tend to fix a lot of problems