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Portable Devices losing internet connection but wired devices ok since upgrading to Fibre65

Annie9896
First Timer
Message 3 of 3

Portable devices losing internet connection since upgrading to Fibre65. Previous Fibre35 NEVER did this!! Wired c onnection is not affected. 
Any solutions please as I can only rectify by resetting router.

Annie
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Annie,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault and the connection looks stable. Have you tried a few different wireless channels to see how the wireless stability compares?

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

What make / model of router do you have ?