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Problems when online gaming

Dom_Hammonds
First Timer
Message 8 of 8

Hi,

 

I’ve been experiencing packet loss and ping spikes recently whilst online gaming. I’ve tested my connection and it’s performing fine. Could you look into this for me? It’s beginning to become unbearable to use as I can never get smooth gameplay anymore 

 

Dom

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7 REPLIES 7

Message 1 of 8

Hi Dom_Hammonds

 

It would be worth ruling this out.

 

The router is on its way, please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 2 of 8
If you think that it could be causing the issue? I’ve currently got a talk talk WiFi hub
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Message 3 of 8

Hi Dom_Hammonds

 

Would you like me to send a different router for testing to see how the connection compares?

 

Thanks

 

Debbie

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Message 4 of 8
Ok, thanks for checking that Debbie.

I only use a wired connection.
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Message 5 of 8

Hi Dom_Hammonds

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults and the line is in sync at 68.8mb.

 

How does the connection compare if you connect wired?

 

Thanks

 

Debbie

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Message 6 of 8
All done,

Cheers

Skynet_TX
Community Star
Message 7 of 8

Hi @Dom_Hammonds,

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post tomorrow.