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Problems with Twitch.tv and internet drop outs

PWhiteley12
Conversation Starter
Message 117 of 117

I suppose you may or may not be aware of twitch.tv where you can watch all kinds of live broadcasts mainly focused on gaming and broadcasting live tournaments. I like to watch competitive gaming in my spare time and have been for the past 5 years or so. however over the past month or so I am having massive problems with constant buffering. I usually watch in 720p (we have (70+ mb dl and 17ish upload) this has obviously never caused problems when watching previously. However the problems don’t stop there as the streams will still buffer every 1-2mins even on the lowest quality (180p). this is strange as our internet is very stable and I never experience packet loss or changes in ping when gaming. I curiously tried to watch a live stream on youtube and I watched a live tournament for around 2 hours on 1080p without any stutters or freezes at all. the issue effects all devices (my pc which is a wired connection by means of ethernet, my ipad, my phone and also our wired office pc) they all have the same issue of the stream buffering every couple of mins no matter the quality.

 

I ran a traceroute to google and pinged 70times, we had around 18ms ping with 0% packet loss. so we know our connection is fine typically. I tried a second traceroute to twitch.tv and this is what I noticed, the ping is 12-13ms. Every 10-15 pings it would say “connection lost to server” consistently. Would this suggest a port forwarding issue or a throttling issue. I can watch the streams no problem on mobile data so I know there is no issue with the website. Should I look into port forwarding? this seems strange to me, as I have no problem for years and years.

 

I didn’t have this issue when I was using your ADSL Broadband service. I’ve noticed as well that my internet is dropping completely any time between midnight and 2am. It’s literslly fallen over bang on midnight tonight and is still off now. It eventually comes back on but who knows why it drops out.

 

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116 REPLIES 116

Message 1 of 117

Hi GrayFox,

 

Thank you for the update. I did receive an update on Friday afternoon from our Network Engineer to advise that they had identified a possible issue which they believe is now resolved.

 

Thanks

 

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Message 2 of 117
Been fine for me. A few stutters but nothing like it was.
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Message 3 of 117

Hi everyone,

 

How has the connection been over the last 24hrs?

 

Thanks

 

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Message 4 of 117

Hi Pete,

 

Thanks for confirming. @Notey how has your connection been since yesterday afternoon?

 

Thanks

 

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Message 5 of 117

After the engineer text last night everything appears fine again.

 

Will keep testing and let you know.

 

Thanks,

 

Pete

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qpopbadop
Team Player
Message 6 of 117

Just to add my 20p, the problem seems to be fixed for me and I have had no problems over the last couple of days. 

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Message 7 of 117

Hi PWhiteley12,

 

How are you getting on?

 

Thanks

 

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PWhiteley12
Conversation Starter
Message 8 of 117

@Noteythe engineer I was speaking to is going to watch my line again when I’m home at 3pm and see where the streams drop.

 

Will let you know what he says.

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Message 9 of 117

Ok so after more testing. Instagram now loads fully and works as it should, this is half the problem sorter. Twitch however is back to its usual self, it’s completely unwatchable. such a shame as it was working fine yesterday. Would it be possible to know exactly what was changed? Seems we are getting close to a fix. My hear actually sank when it started buffering again today, I really wanted to believe it was fixed.

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Message 10 of 117

Hi Notey,

 

Thanks for retesting and I'll feed this back now.

 

Thanks

 

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Message 11 of 117

it was perfect yesterday on all devices. Now it appears the problem is back just as it was, constant buffering in any quality + instagram not loading

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Message 12 of 117

Morning,

 

Just to confirm, how have you all found the connection since your last post?

 

Thanks

 

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PWhiteley12
Conversation Starter
Message 13 of 117

Spoke too soon I think. Randomly woke up and thought I would try it at this time and yes you guessed it. The buffering blues are back.

 

Interesting to see if you guys get the same issues.

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GrayFox
Conversation Starter
Message 14 of 117
All fine here too since this morning even Instagram. Let's see,,,,
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Message 15 of 117

Mine has been fine all day. I will be absolutely over the moon if the issue is fixed. Let’s not celebrate too early though.

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Message 16 of 117

Not sure how the rest of you are getting on but the Engineer messaged earlier saying things should be fixed.

 

Mine appears to be ok at the minute. How is everyone else getting on? 

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PWhiteley12
Conversation Starter
Message 17 of 117

Initially I tested it on my laptop and it was only working on there but this morning it was working fine on all devices.

 

Will try it again later and see what happens then.

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Message 18 of 117

you were testing on the laptop? @PWhiteley12 

 

I remember you saying that an engineer altered somethings and was able to make twitch work fine on your laptop but still problems on other devices.

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Message 19 of 117

Hi

 

Just to add to this, I've passed the further examples over to our Network Engineer who is taking a look now. We're not looking at this as individual faults, we're just trying to collate as much info as we can to try and pinpoint what exactly is causing this particular issue.

 

Thanks

 

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Message 20 of 117

Thanks for the update, glad to hear there's been some improvement


Chris

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