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Problems with Twitch.tv and internet drop outs

PWhiteley12
Conversation Starter
Message 117 of 117

I suppose you may or may not be aware of twitch.tv where you can watch all kinds of live broadcasts mainly focused on gaming and broadcasting live tournaments. I like to watch competitive gaming in my spare time and have been for the past 5 years or so. however over the past month or so I am having massive problems with constant buffering. I usually watch in 720p (we have (70+ mb dl and 17ish upload) this has obviously never caused problems when watching previously. However the problems don’t stop there as the streams will still buffer every 1-2mins even on the lowest quality (180p). this is strange as our internet is very stable and I never experience packet loss or changes in ping when gaming. I curiously tried to watch a live stream on youtube and I watched a live tournament for around 2 hours on 1080p without any stutters or freezes at all. the issue effects all devices (my pc which is a wired connection by means of ethernet, my ipad, my phone and also our wired office pc) they all have the same issue of the stream buffering every couple of mins no matter the quality.

 

I ran a traceroute to google and pinged 70times, we had around 18ms ping with 0% packet loss. so we know our connection is fine typically. I tried a second traceroute to twitch.tv and this is what I noticed, the ping is 12-13ms. Every 10-15 pings it would say “connection lost to server” consistently. Would this suggest a port forwarding issue or a throttling issue. I can watch the streams no problem on mobile data so I know there is no issue with the website. Should I look into port forwarding? this seems strange to me, as I have no problem for years and years.

 

I didn’t have this issue when I was using your ADSL Broadband service. I’ve noticed as well that my internet is dropping completely any time between midnight and 2am. It’s literslly fallen over bang on midnight tonight and is still off now. It eventually comes back on but who knows why it drops out.

 

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116 REPLIES 116

Message 21 of 117

Just an update I was speaking to the engineer again this morning whilst he was monitoring my line for the connections to the twitch servers etc.

 

it never faulted once in twenty minutes of streaming. Please test your streaming and come back. I am going to try mine again with peak traffic and see from there later on but the engineer who I speak to seems brilliant. Always on hand and doing his best to see where the problem may be so can’t fault him.

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Message 22 of 117

Hi,

 

I'm sorry this is taking so long, our network engineers are looking into this, as soon as we have any more information we'll let you know


Chris

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Message 23 of 117

I have enquired with a few other providers, I reckon it’s best to just change. I feel like I’m being completely ignored and there has been no update for weeks. 

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Message 24 of 117

@Chris-TalkTalk what did your Network Engineer report back in regards to the information he captured off my line? 

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Message 25 of 117

Hi GrayFox,

 

Thanks for the information, could you let us know which device(s) you experience the issue on


Thanks

Chris

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Message 26 of 117

Hi MFlanagan,

 

Thanks for updating your profile - can I just ask what OS your PC is running?


Thanks

Chris

 

 

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GrayFox
Conversation Starter
Message 27 of 117

I'm from Sheffield not the Midlands so not sure if it's an area issue. I have the DLink router talktalk supplied if that helps ....

 

 

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Message 28 of 117

The only people I have seen with the same issue seem to be based in the East Midlands.

 

No real improvement from anybody in the last two weeks and no real answers. Surely this is adequate enough treason to change provider without penalty?

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Message 29 of 117

Also just because I've seen others mention it, I'm also in the east midlands.

 

Thanks.

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Message 30 of 117

please don’t tell me this is still being treated as an individual problem. It’s affecting 10 of us on the forum who have just stumbled on this thread. There are probably hundreds of people affected.

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Message 31 of 117

I've updated my community profile, and I only use twitch on my pc.

 

thanks

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Message 32 of 117

this issue has been ongoing for several weeks now, I feel that we are just being pacified and little is being done to actually rectify the problem. Weeks are going by with no updates. We have heard nothing other than that they are investigating in. We have no timescale, as far as us customers are concerned, we are paying for broadband which is inadequate.

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Message 33 of 117

Hi,

 

I'm sorry for the delay in getting back to you all. I've been advised that they are still investigating this. I'm sorry that I can't give you a more specific update at the moment, as soon as I know more then I'll update this thread to advise.

 

MFlanagan - Could you please update your Community Profile to include your TalkTalk telephone number please. Please do not post any personal information on this thread.

 

GrayFox and MFlanagan - Would you both be able to confirm please which specific devices are experiencing this issue at the moment?

 

Thanks

 

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Message 34 of 117

any update please? 

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Message 35 of 117

Hi,

 

I'm also having issues with Twitch.tv constantly buffering. Didn't happen till I switch to talktalk. 

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MFlanagan
First Timer
Message 36 of 117

Hi,

 

I'm also having issues with twitch. Always buffering or losing connection. Only seems to happen on twitch.tv.

 

 

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GrayFox
Conversation Starter
Message 37 of 117

Gonna have to wait till Monday for an answer now....

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Message 38 of 117

any update yet @Michelle-TalkTalk ?

🙂

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Message 39 of 117
Back to same old. Buffering and lagging all the time.....
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Message 40 of 117

Hi PWhiteley12,

 

Thanks for the additional information and I've just asked for an update now.

 

Thanks

 

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