Problems with VPN

[mcochran]

I used to be able to access my work VPN but now I can't.  I can log-in from Talk Talk competitor's service so the problem has to be at home.  Talk Talk sent me out a new router to see if it would help but unfortunately it is the same type as the last one and therefore has probably had the same firmware update because it doesn't work either.

I have tried to reset the router and turn Home Safe off but it hasn't resolved the issue - does anyone know what can help?

Thanks in Advance.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks

[mcochran]

Hi Debbie,

I have re-tested and it works now so thank you for whatever you have done.

Regards

Michael

[Debbie-TalkTalk]

Hi mcochran

Thank you 🙂

Debbie

[mcochran]

Hi Debbie,

I'll have to wait until I get home from the office tonight to re-test, I'll let you know how it goes.

Thanks

MC

[Debbie-TalkTalk]

Hi mcochran

Please can you retest and let us know if you are still experiencing this issue?

Thanks

[mcochran]

Thanks Debbie

[Debbie-TalkTalk]

Hi mcochran

Apologies for this.

I've asked our Products Team to take a look at this and I will post back on this thread as soon as I receive further information.

Thanks

Debbie